Frequently Asked Questions
How long will my order take to arrive?
Most orders are processed within 1–2 business days and shipped within 3–7 business days depending on your location.
Do you offer international shipping?
Currently, we only offer shipping within the Kenya. International shipping is not available at this time, but we’re actively working to expand our shipping options in the future.
What payment methods do you accept?
We currently only accept mobile money (M-Pesa).
Can I return or exchange a product?
Yes. We offer returns within 14 days of delivery for unused and undamaged items. Please contact support for return instructions.
How can I contact customer support?
You can email us at uptimelights@gmail.com or use the contact form on our website.